Refund Policy – blck1.shop
At blck1.shop, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and options.
1. Eligibility for Refunds
- Timeframe: You have 30 days from the date of purchase to request a refund.
- Condition of Items: To be eligible for a refund, the item must be in its original condition, unused, and in the same packaging as received. Items that are damaged or altered in any way are not eligible for a refund.
- Non-Refundable Items: Certain items such as sale items, gift cards, and downloadable products are non-refundable.
2. How to Request a Refund
- Contact Us: To request a refund, please email our support team at [email protected] with your order number and a brief explanation of why you are requesting a refund.
- Return Instructions: If your request is approved, we will provide you with the return shipping instructions. Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.
3. Refund Process
- Inspection: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Refund Method: If approved, your refund will be processed, and the credit will be automatically applied to your original method of payment within 7-10 business days.
- Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account and contact your credit card company. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [email protected].
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at [email protected] for further assistance.
5. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or damaged item).
- Shipping costs are non-refundable.
6. Changes to the Policy
We reserve the right to modify this refund policy at any time, so please review it periodically. Changes will take effect immediately upon their posting on the website.